At Kerulen Ltd, we are committed to providing high-quality furniture products and services. In the unlikely event that you are not completely satisfied with your purchase, we offer a 30-day return policy. You can request a return or exchange within 30 days of receiving your order.

To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. Once we receive the returned item, we will inspect it and notify you of the status of your return or exchange. If the return or exchange is approved, we will issue a refund or send you a replacement item.

Please note that some items, such as custom-made or personalized items, may not be eligible for return or exchange. You can contact our customer service team for more information about our return policy and procedures.

Guarantee:
Thank you for considering Kerulen Ltd for your furniture needs. We take pride in providing high-quality products and a seamless shopping experience for our customers.

We understand the importance of making an informed decision before making a purchase, which is why we encourage you to carefully read the product descriptions and guarantee details. Our furniture brand products come with a guarantee that outlines the terms and conditions of the warranty, so you can have peace of mind knowing the details and limitations of the guarantee. If you have any questions or concerns, our customer service team is available to assist you.

Please note that the guarantee may vary depending on the product, so we advise you to check the specific guarantee details for each item before making a purchase. We appreciate your business and are committed to providing you with exceptional customer service.

Circumstances under which we offer refund & returns:
At Kerulen Ltd, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not satisfied with your purchase, we accept returns and offer refunds under the following circumstances:

  1. Products delivered that do not match the specified category, brand, color, size, or are falsely advertised.
  2. Defective or damaged products delivered by our shipping service provider or delivery personnel.
  3. Unopened products in their original packaging that have never been used.

If you wish to return an item for a refund, please be aware that our return policy requires that you request a return within 30 days of the delivery date and that the item must be returned in its original condition. To initiate a return, please contact us using the contact information provided on our website. Our customer service team will provide instructions on how to return the item and arrange for a refund if applicable.

Exchanges:
We want you to be completely satisfied with your furniture purchase, which is why we offer the option to exchange items if necessary. If you would like to exchange a product, please contact us through our website’s contact form, and our team will be happy to assist you with the process.

Requirements for a refund & returns:
Thank you for choosing Kerulen Ltd for your furniture needs. If for any reason you are not completely satisfied with your purchase, we offer a refund or return option. Please contact us at [email protected] within 30 days of receiving your order to initiate the refund/return process. Our customer support team will assist you with the process and provide you with a return shipping label if applicable. The item(s) must be returned in their original condition within 30 days of receiving your order to be eligible for a refund or return. Please note that our refund/return policy is only valid for 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe.

About the refund & returns process:
At Kerulen Ltd, we want our customers to be completely satisfied with their purchases. We offer a 30-day refund and return policy for any reason. To initiate a refund or return, please email us at [email protected] within 30 days of receiving your order and provide a reason for the refund/return. Our customer support team will guide you through the process.

Please keep in mind that all returned items must be in their original condition and packaging. Customers are responsible for all shipping costs for the return process. We do not charge any restocking fees and accept refunds in USD currency. Customers can also request a return or refund through our Contact Form on our website.

Once we receive your returned package, we will inspect it and issue a refund within 3-5 business days. Please note that our refund/return policy is valid for 30 days from the date of purchase. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Refund & Returns Instruction:
Thank you for shopping at Kerulen Ltd! We want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, you can request a refund or return within 10 days of delivery.

To initiate a refund or return, please send an email to [email protected] within 10 days of receiving your order, and include the following information in your request:

  • Print(s) or video(s) of the wrong, imperfect, or damaged item(s)
  • Print(s) of the shipping label on the package

At Kerulen Ltd, we value our customers and want you to be completely satisfied with your purchase. In the event that you are not, we offer a 10-day refund and return policy. To initiate a return or refund, please contact our customer service team at [email protected] within ten days of receiving your package.

Once we receive your request, we will provide you with instructions for the return process and a return address. Please note that we will not accept returned packages without prior approval, and any returns without our guidance will be rejected for refund or exchange.

To be eligible for a refund or exchange, the item must be unused and in its original condition and packaging. You are responsible for all shipping costs for the return process, and we recommend using a trackable shipping service to ensure the package is delivered to us. Once we receive the returned item, we will inspect it and issue a refund within 3-5 business days.

Please note that our refund/return policy is only valid for 10 days from the date of delivery, and we are unable to offer refunds or exchanges beyond this timeframe.

We accept USD currency and do not charge restocking fees.

All products must be returned to our store at the following address:
Company address in United Kingdom:
Address: 86-90 Paul Street, London, England, EC2A 4NE
Company address in United State:
Address: 95 Crossfield Rd, Rochester, NY 14609, United States

We hope this updated version provides clearer information on our refund and returns policy.

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